SOLTEC Japan Ltd.

Business Outline

to deliver competitive advantage for your business success.

SOLTEC with the culture of explore new concepts and solutions, is a strategic enterprise partner that offers a collaborative approach and adaptive storage infrastructure for your achieving greater business agility

Engineering Services Outline

1. Kitting Staging and Configuration Service

Kitting service and / or system configuration service are available according to your requirements . Required parts are purchased through world-wide vendors by SOLTEC.

2. Aging / Burn-in Test

Statistic or Dynamic Aging are applicable to repaired items and kitting / configured products , to ensure quality . High temperature burn-in is normally applicable for reproducing failures .

3. Failure Analysis & Statistical Quality Information

SOLTEC can fully feedback the in-house / on-site quality data and information to Partners in timely manner , and Partner can use it to improve his product's quality .

Customer Services Outline

The following services are deliverable according to your request .
Those are enormously effective to enhance the service levels in each direction and to be most competitive in the market .

1. " Call Center "

SOLTEC Call Center covers not only " Wintel PCs " but also any peripherals and " UNIX " related equipment .

Call Center Service is normally coupled with Repair Service System Dispatch menu related with On Site Service menu and it will effectively shorten the time of rescue .

2. " Send-Back Repair "

SOLTEC is providing send-back repair service , and optionally able to provide picking service , which including delivering container box in advance to keep safe of user's products during transportation .

3. " Cross Send Back "

SOLTEC is able to send replaceable module and / or product to customers in advance , and in turn , the failed products are sent-back to SOLTEC .

4. " On-Site Service "

SOLTEC is able to provide On-Site services which including Product Repair , Preventive Maintenance and also implementation of engineering change like as software / hardware update.

5. " Out-of-Warranty Repair "

SOLTEC is able to provide the service instead of Partners , including fiddly process like as " Repair Charge Quotation " and " Repair Approval " by customer .

SAN Infrastructure

Delivering the network storage infrastructure for the Adaptive Enterprise , through thorough system consulting .

Storage Array Systems

Providing FC/SCSI Storage Systems with SAN connectivity to meet the needs of any IT environment